Privacy policy
We take the issue of customer privacy very seriously and our privacy policy is designed to respect your personal privacy and to protect any personal data we may acquire in the course of our business. Personal data held by us will be limited to that required to enable us to:

• deal effectively with customer enquiries
• process and dispatch customer orders
• follow up and confirm receipt of goods
• process payments
• advise those customers, who have given us their prior consent, of seasonal, special offers or new product lines which we believe may be of interest to them
• maintain our books and accounts to the standard required by our accountants and for the purpose of statutory audit

In accordance with the Data Protection Principles, all data held shall be relevant to the above six purposes, shall be up to date and securely stored to prevent accidental disclosure. We maintain security systems that will be regularly updated to ensure the security of stored data and communications between Natural Senses and our customers.
The Site uses a security system (SSL software) designed to protect your information from unauthorised use.
The Information we gather may include name, delivery address, credit or debit card number and expiry date, email address, telephone number, and any personal preferences.
If you decide to subscribe to our newsletter which will give details of new products and promotions, you will be asked to specify the product types which interest you. This enables us to provide you with the information that is most relevant to your likely preferences. If at any time you wish to stop receiving our newsletter please email sales@naturalsenses.co.uk
With the exception of data required to carry out the accounting and audit functions mentioned above, Natural Senses will not disclose any personal data to third parties.
Cookies are used on this shopping website to keep track of the contents of your shopping cart. You can remove these from within your own browser.
If you have any queries relating to our handling of your personal data, please email ionadean@naturalsenses.co.uk

Pricing and payment
All product prices are quoted in GB pounds sterling (£) and are inclusive of VAT at the prevailing standard rate. The total price at Checkout will display the post and packaging charges separately.
While we make every effort to ensure that the product description, prices and delivery costs shown on the website are correct, we realise that genuine mistakes may occur. We reserve the right to refund your payment if a genuine error has been made in respect of the price or description shown.
You can choose to pay using your registered PayPal account or through your credit or debit card. Payment, which is made online at the time of ordering, includes price of product and delivery. Payment is made via Paypal in a secure environment.
All seasonal offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as possible upon receipt of your order. You may then cancel your order and we will refund you the money you have paid.
If you require a VAT invoice, please advise us when placing your order and provide us with your company name, contact details, address. email and VAT registration number.

Delivery policy
Our delivery charges are based on a ready-to-dispatch boxed weight.

Returns and refunds
While every care is taken when packing orders, occasional damage may occur in transit. Should any goods arrive damaged or faulty please advise us by email within 7 days of receipt of goods, quoting the order reference given on the despatch note which accompanied your consignment. Depending on your stated preference, we will either replace damaged or faulty items or offer a refund of the full amount paid, including any return postage costs.

While we work hard to offer an attractive range of products with which our customers will be delighted, the Distance Selling Regulations allow customers to return an item for a refund if they have changed their mind and no longer require it. If this is the case, please notify us by email immediately after receiving your consignment. Arrangements can then be made for returning the item to us. A full refund will be given within 7 working days from receipt of returned goods providing the goods have not been used. Any items received in a non re-saleable condition will be subject to a reduced refund amount.
The purchase price of returned goods will be refunded provided the goods have not been used and are in a re-saleable condition. The return postage cost is to be paid by you. To ensure as far as possible safe return to us, we strongly advise that customers retain and reuse where possible the original packaging and consign the item by Royal Mail's Recorded Delivery service. Please note that any items returned without prior notification or inadequate documentation may be subject to a delay in issuing a refund.

Intellectual property rights
French Artificial Flowers is a brand name owned by Natural Senses. Natural Senses claims as its intellectual property this website, together with its text and all other content and images. Without our prior written consent, no one may transfer, adapt, copy or reproduce or otherwise disseminate any part of the content or its source HTML code in any form or by any means except for the sole purpose of viewing its content. This includes uploading or downloading of content and images without written prior consent of Natural Senses.

General

All terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.